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DELIVERY & RETURNS

DELIVERY POLICY

We are available Monday - Sunday 9:00 am. - 5:00 pm. (GMT+7 or Bangkok Time) via info@tribe-official.com or "Customer Service Hotline"  (+66)63-075-1942 to answer any questions or concerns you may have. Our team will get back to you immediately or within 1-2 business days from the day of submission.

**Please allow 1 business days for processing of online orders. Orders placed Monday through Friday by 1:00pm (GMT+7 or Bangkok Time) excluding holidays will be shipped the next day. Any orders Orders placed on Sunday (GMT+7 or Bangkok Time) or National holiday will be shipped on the next business day.

**Once your order is shipped, tracking information will be emailed to the email address the customer provided during checkout.

DELIVERY SERVICE TYPE

International Order​

Domestic Order - Thailand.

**Log-in to check status of your order.

***Please feel free to contact us with any questions through our or info@tribe-official.com

RETURN & EXCHANGE POLICY

Our merchandise purchased the items from www.tribe-official.com can be returned to www.tribe-official.com within 7 calendar days of receipt (within Thailand) and 30 calendar days of receipt (For International deliveries).

** SALE items are not allowed to Refund. Only size exchange is acceptable.

*Please read conditions carefully.

Condition of return and exchange item.

  • 1. Items must be returned in their original condition :
    • 1.1 Unworn
    • 1.2 Unwashed
    • 1.3 Unaltered
  • 2. Items must be returned with the original shoe box, dust bag, tags, free of damage and postal labels.

Case 1 : Refund Conditions

  • - Items must be returned in following “Condition of return and exchange item.”
  • - After our team approval. An email will be sent to confirm receipt and processing of your refund request.
  • - Refunds will be issued to your original methods as following :
    • 1. Purchased by credit card : refunds will be issued to merchandise credit. (Please allow up to two billing cycles for your credit to appear on your statement.)
    • 2. Purchased by bank transfer : please provide us your full information with :
      • 2.1 Bank Account Number
      • 2.2 Bank Account Name
      • 2.3 Name of your Bank
  • - Please note return shi­­pping fees are at the customer's expense and are non-refundable.
  • - Import Duties of Return & Exchange will responsible by customer.***

Case 2 : Exchange Conditions

  • Items must be returned in following “Condition of return and exchange item.”
  • The original shipping and handling charges, if any, will not be refunded.
  • Please note return shi­­pping fees are at the customer's expense and are non-refundable.
  • Only size exchanges are available. If you would like to exchange your item for an alternative style or color, we recommend you to return the item for a full refund and purchase the desired item separately.
  • Import Duties of Return & Exchange will responsible by customer.

How to return the item (Step-by-Step)

  • Step 1 : Read “Condition of return and exchange item.” very carefully.
  • Step 2 : Fill in a RETURN FORM with your full information and details of your request.
  • Step 3 : Print out a completed RETURN FORM.
  • Step 4 : RAdd a completed RETURN FORM PAPER and return item(s) in the delivery box. (We suggest you to use original package and put in delivery box.)
  • Step 5 : Pack and seal the package securely with tape.
  • Step 6 : Send your return via DHL, UPS, official local post office or insured carrier service.
    • *Please note that your shipment must be sent prepaid.
    • **C.O.D. deliveries are not acceptable.
    • ***We are not responsible for return postage, the cost of insurance, or lost or undelivered items.

    Send the package to the following address:

    • Receiver Name : TRIBE GROUP CO.,LTD. (Customer Service)
    • Phone Number : (+66) 63-075-1942
    • Address : 1/3 Venice Di Iris, Entrance 1, Watcharapol 2/7, Tharlang, Bangkhen, Bangkok, Thailand. 10220
  • Step 7 : Send us email of your return receipt including:
    • 1. Order Number
    • 2. Date of return
    • 3. Tracking Number
    • 4. Name of the delivery company
  • Step 8 : Retain the receipt for your return item(s) records until it is confirmed that we received your package.
  • Step 9 : Wait for an email for receipt confirmation and processing of your refund or exchange request.

*** Processing time for returns is usually 7-10 business days from the time the return package is received.

Return Form

Please fill the form to request the return or exchange your item.


Ordered wrong size Ordered wrong style and color Received wrong style, color or size Other