{"id":1092,"date":"2021-05-17T11:26:22","date_gmt":"2021-05-17T04:26:22","guid":{"rendered":"https:\/\/tribe-official.com\/en\/?page_id=1092"},"modified":"2023-11-08T11:45:56","modified_gmt":"2023-11-08T04:45:56","slug":"returns","status":"publish","type":"page","link":"https:\/\/tribe-official.com\/en\/returns\/","title":{"rendered":"RETURNS"},"content":{"rendered":"\t<div id=\"gap-505713922\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-505713922 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-354972466\">\n\n\t<div id=\"col-542892867\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>RETURN &amp; EXCHANGE POLICY<br \/>Our merchandise purchased the items from www.tribe-official.com can be returned to www.tribe-official.com within 7 calendar days of receipt (within Thailand) and 30 calendar days of receipt (For International deliveries).<\/p>\n<p>** SALE items are not allowed to Refund. Only size exchange is acceptable.<\/p>\n<p>*Please read conditions carefully.<\/p>\n<p>CONDITION OF RETURN AND EXCHANGE ITEM<\/p>\n<p>1. Items must be returned in their original condition :<\/p>\n<p>1.1 Unworn<br \/>1.2 Unwashed<br \/>1.3 Unaltered<\/p>\n<p>2. Items must be returned with the original shoe box, dust bag, tags, free of damage and postal labels.<\/p>\n<p>Case 1: Refund Conditions<br \/>&#8211; Items must be returned in following &#8220;Condition of return and exchange item.&#8221;<br \/>&#8211; After our team approval. An email will be sent to confirm receipt and processing of your refund request.<br \/>&#8211; Refunds will be issued to your original methods as following :<br \/>1. Purchased by credit card : refunds will be issued to merchandise credit. (Please allow up to two billing cycles for your credit to appear on your statement.)<br \/>2. Purchased by bank transfer : please provide us your full information with :<br \/>2.1 Bank Account Number<br \/>2.2 Bank Account Name<br \/>2.3 Name of your Bank<br \/>&#8211; Please note return shi pping fees are at the customer&#8217;s expense and are non-refundable.<br \/>&#8211; Import Duties of Return &amp; Exchange will responsible by customer.***<\/p>\n<p>Case 2 : Exchange Conditions<br \/>Items must be returned in following &#8220;Condition of return and exchange item.&#8221;<br \/>The original shipping and handling charges, if any, will not be refunded.<br \/>Please note return shi pping fees are at the customer&#8217;s expense and are non-refundable.<br \/>Only size exchanges are available. If you would like to exchange your item for an alternative style or color, we rec-<br \/>ommend you to return the item for a full refund and purchase the desired item separately.<br \/>Import Duties of Return &amp; Exchange will responsible by customer.<\/p>\n<p>HOW TO RETURN THE ITEM (STEP-BY-STEP)<br \/>Step 1 : Read &#8220;Condition of return and exchange item.&#8221; very carefully.<br \/>Step 2 : Fill in a RETURN FORM with your full information and details of your request.<br \/>Step 3 : Print out a completed RETURN FORM.<br \/>Step 4 : RAdd a completed RETURN FORM PAPER and return item(s) in the delivery box. (We suggest you to use original package and put in delivery box.)<br \/>Step 5 : Pack and seal the package securely with tape.<br \/>Step 6 : Send your return via DHL, UPS, official local post office or insured carrier service.<br \/>*Please note that your shipment must be sent prepaid.<br \/>**C.O.D. deliveries are not acceptable.<br \/>***We are not responsible for return postage, the cost of insurance, or lost or undelivered items.<br \/>Send the package to the following address:<br \/>Receiver Name : TRIBE GROUP CO.,LTD. (Customer Service)<br \/>Phone Number : (+66) 627826695<br \/>Address : 1\/3 Venice Di Iris, Entrance 1, Watcharapol 2\/7, Tharlang, Bangkhen, Bangkok, Thailand. 10220<br \/>Step 7 : Send us email of your return receipt including:<br \/>1. Order Number<br \/>2. Date of return<br \/>3. Tracking Number<br \/>4. Name of the delivery company<br \/>Step 8 : Retain the receipt for your return item(s) records until it is confirmed that we received your package.<br \/>Step 9 : Wait for an email for receipt confirmation and processing of your refund or exchange request. Processing time for returns is usually 7-10 business days from the time the return package is received.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1092","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RETURNS - Tribe Shoes<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURNS - Tribe Shoes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tribe-official.com\/en\/returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Tribe Shoes\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-08T04:45:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tribe-official.com\\\/en\\\/returns\\\/\",\"url\":\"https:\\\/\\\/tribe-official.com\\\/en\\\/returns\\\/\",\"name\":\"RETURNS - 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